Privacy Policy

Truckers Training is committed to respecting your privacy and safeguarding your personal information. As part of providing a valuable and tailored experience, we may collect certain information from users. This section outlines the types of information we collect and the methods by which we gather it:

You hereby acknowledge that all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the basis that:

• Consent: In cases where you have provided explicit consent for specific purposes, such as signing up for email updates or participating in interactive features, we process your personal information based on your consent.
• Contractual Necessity: When you engage with the website to access content, use services, or interact with affiliate links, we may process your personal information to fulfill our contractual obligations and provide you with the requested information or services.
• Legitimate Interests: We may process your personal information for legitimate interests pursued by Truckers Training or third parties. This includes improving the website’s functionality, enhancing user experience, conducting analytics, and ensuring the security and integrity of our services.
• Legal Obligations: In some instances, we may process your personal information to comply with legal obligations, such as responding to legal requests, protecting our rights, or complying with applicable laws and regulations.

In any case, we will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract. Feel free to contact us for this purpose at truckerstraining@gmail.com.

We use all of the information we have to help us provide, support and improve our services. We use the information collected from you for one or more of the following purposes:

a)  To provide you with access to the educational content, resources, and services available on the website. This includes facilitating interactions with affiliate links, enabling participation in forums (if applicable), and responding to your inquiries.

b)  To communicate with you regarding updates, new content, promotions, and important announcements related to the website. You have the option to opt out of these communications at any time.

c)  To tailor the content, recommendations, and services offered on the website to better match your interests and preferences.

d)  Your interactions with the website, including pages visited and links clicked, may be analyzed to gain insights into user behavior, preferences, and trends. This information helps us enhance the user experience and optimize our content and services.

e)  We may use aggregated and anonymized data for research and development purposes, aiming to improve the quality, functionality, and relevance of our services.

f)  To improve our Site, and services.

g)  We use your information to send you marketing communications, newsletter, communicate with you about our services and let you know about our policies and terms. We also use your information to respond to you when you contact us.

h)  We also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we use your information to make improvements to our services.

i)  We use information to help improve the safety and reliability of our services. This includes detecting, preventing, and responding to fraud, abuse, security risks, and technical issues that could harm Company, our community, or the public.

j)  To respond to summons, court orders, directions, or other judicial processes.

k)  To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.

4. Deleting your Information

Your information that you provide us is yours. You can at any time delete the same. However, you acknowledge that we may also retain some of the information so deleted for a reasonable period in order to comply with legal requests. You can request us to delete your information by writing to us at truckerstraining@gmail.com.

5. Cookies and Similar Technologies

Truckers Training uses the cookies from the following categories: a) Essential, b) Performance, and c) Targeting on the website. However, it’s important to note that our partners, including Google Analytics, Google Search Console, and Ahrefs, may also employ cookies and similar technologies. These technologies assist in gathering usage data and insights to enhance the functionality and user experience of the website. We encourage you to familiarize yourself with the cookie policies of our partners to gain a comprehensive understanding of their practices. By using the website, you acknowledge and consent to the potential use of cookies by our partners for analytical and tracking purposes. For more information, please refer to our Cookie Policy posted on the website.

As per Personal Information Protection and Electronic Documents Act (PIPEDA), you may be eligible for some or all of the following rights in respect of your personal information if you are residing in Canada at the time when we collected your personal information:

a)  The right to know why personal information is being collected and how it will be used: Our company must be transparent about why we are collecting your personal information and how it will be used. We must obtain your consent before collecting, using, or disclosing your personal information, except in certain circumstances. – We have done this in form of this Privacy Policy. Your provision of personal information to us is your implied consent to this Privacy Policy practices.

b)  The right to access your personal information held by Our Company: You have the right to access your personal information that is held by our company. This includes information about how your personal information has been collected, used, and disclosed. Our company must provide this information within a reasonable time and may charge a reasonable cost, if applicable.

c)  The right to request that your personal information be corrected if it is inaccurate, incomplete, or out of date: You have the right to request that your personal information be corrected if it is inaccurate, incomplete, or out of date. Our company must correct the information within a reasonable time and notify any third parties to whom the information has been disclosed of the correction, if necessary.

d)  The right to withdraw your consent for the collection, use, or disclosure of your personal information: You have the right to withdraw your consent for the collection, use, or disclosure of your personal information at any time. Our company must inform you of the implications of withdrawing your consent, such as the inability to provide certain products or services. – In case you withdraw your consent, we will not share your information with any more third-party service providers. But then you also will not be able to receive the quote or services from such service providers.

e)  The right to request that your personal information be deleted, subject to certain exceptions: You have the right to request that your personal information be deleted, subject to certain exceptions, such as when the information is required for legal or security reasons.

f)  The right to complain to the Privacy Commissioner of Canada if you believe your personal information has been mishandled: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe your personal information has been mishandled by our company. The Commissioner has the authority to investigate and make recommendations to our company. – However, before filing such a complaint, we recommend you to try contacting our Grievance Officer who may try and amicably resolve your issue in a time bound manner.

Data Protection Officer (DPO): Marina Alteza (truckerstraining@gmail.com)

To make any requests under this Section, please contact us at truckerstraining@gmail.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

10. Rights of Users from EU or EEA

ALL YOUR USER INFORMATION WILL BE COLLECTED, STORED, PROCESSED AND SHARED STRICTLY IN ACCORDANCE, IN LINE AND FULL COMPLIANCE WITH REGULATION (EU) 2016/679 (SIMPLY CALLED “GDPR”), DIRECTIVE 2002/58/EC (SIMPLY CALLED “E-PRIVACY DIRECTIVE, 2002”) OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (HERINAFTER COLLECTIVELY REFERRED TO AS THE “UK GDPR”).

Under applicable GDPR, you have the following rights in respect of your personal information:

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if you provided such personal information directly to us.

• Category A: Identifiers.
  Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocoladdress, email address, account name, driver’s license number, passport number, or other similar identifiers.

Collected: Yes.

• Category B: Personal information categories listed in the California Customer Records statute (Cal.Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.

• Category C: Protected classification characteristics under California or federal law.Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).Collected: No.
• Category D: Commercial information.Examples: Records and history of products or services purchased or considered.Collected: Yes.
• Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

• Category F: Internet or other similar network activity.Examples: Interaction with our Service or advertisement.Collected: Yes.
• Category G: Geolocation data.Examples: Approximate physical location.Collected: No.
• Category H: Sensory data.Examples: Audio, electronic, visual, thermal, olfactory, or similar information.Collected: No.
• Category I: Professional or employment-related information.Examples: Current or past job history or performance evaluations.Collected: No.
• Category J: Non-public education information (per the Family Educational Rights and Privacy Act(20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.Collected: No.
• Category K: Inferences drawn from other personal information.Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes.Collected: No.

We use the personal information that we collect or receive for the business purposes as described above. We may disclose the above listed categories of personal information to third parties for business purposes as described above. As previously mentioned in this Policy, we do not “sell” (as such term is defined in the CCPA) personal information.

You are entitled to the following specific rights under the CCPA and CPRA in relation to personal information related to you:

• You have a right to request that we will disclose certain information to you about our collection and use of personal information related to you over the past 12 months, including: (i) The categories of personal information that we collect about you; (ii)The categories of sources from which the personal information is collected; (iii) The purposes for collecting, using, or selling that personal information. (iv) The categories of personal information that we disclosed for a business purpose or sold, and the categories of third parties to whom we disclosed or sold that particular category of personal information. (v) The specific pieces of personal information that we have collected about you.
• You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
• You also have a right not to be discriminated against for exercising your rights under the CCPA.
• You also have a right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the California Secretary of State to conduct business in California; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity directly with us, and directly confirm with us that you provided the authorized agent permission to submit the request.
• You have a right to opt-out of sale or sharing of Personal Information (“PI”) and limit the use or disclosure of your Sensitive Personal Information (“SPI”).
• You have a right to correction, where you can request to have your PI and SPI corrected if you find them to be inaccurate.
• You have a right to opt-out of automated decision making, where you can say no to your PI and SPI being used to make automated inferences, e.g. in profiling for targeted, behavioral advertisement online.
• You have a right to know about automated decision making, where you can request access to and knowledge about how automated decision technologies work and what their probable outcomes are.
• You have a right to limit use of sensitive personal information, where you can make businesses restrict their use of your SPI, particularly around third-party sharing.

To make such requests, please contact us at truckerstraining@gmail.com

The above rights will only become exercisable by California residents if our Company falls within the scope of CCPA and/or CRPA. Further, we will verify your request using the information associated with your account, including email address. Government identification may also be required.

A request for access can be made by you only twice within a 12-months period. Any disclosures that we provide will only cover the 12-months period preceding receipt of your request. We do not charge a fee to process or respond to your verifiable User request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such decision and provide you with a cost estimate before processing further your request.

12. Notice for Nevada Residents

Under Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons.

“Personally identifiable information” includes first and last name, address, email address, phone number, social security number, or an identifier that allows a specific person to be contacted either physically or online.

Please note, we do not sell your personal information to anyone.

13. Rights of Users from Other Jurisdictions

For the purposes of the applicable law, your DATA CONTROLLER is:

1. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
2. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
3. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.

4. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.
5. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.
6. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.
7. Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.
8. Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Data Protection Officer (DPO): Marina Alteza (truckerstraining@gmail.com)

To make such requests, please contact us at truckerstraining@gmail.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

14. How Do We Respond to Legal Requests?

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals and government authorities. We may also access, preserve, and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

15. Children Privacy

Protecting children’s privacy is important to us, and therefore our Site or our services are not intended for children. We do not direct the Site or our services to, nor do we knowingly collect any personal information from, such children. If you are not of majority (or above) as per the law of jurisdiction that applies to you, you are not authorized to use the Site without your parent/guardian’s consent. If we learn that a child has provided personally identifiable information to us, we will use reasonable efforts to remove such information from our database. Please contact us at truckerstraining@gmail.com if you believe we knowingly or unknowingly collected information described in this Section.

16. How Can I Withdraw My Consent? (OPT-OUT)

If you signup, you will automatically start receiving promotional emails and direct mail from us. If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at truckerstraining@gmail.com.

17. Governing Law and Dispute Resolution

Unless provided by the relevant statute, rules, or directives applicable to the jurisdiction in which you reside, in case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our services, the governing law and dispute resolution mechanism as provided in the Terms & Conditions shall apply to this Privacy Policy as well.

18. Do You Have Questions or Concerns About this Privacy Policy?

In the event you have any grievance regarding anything related to this Privacy Policy, Disclaimer, Terms & Conditions, or with any content or service of Company, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative to below:

• Name: Marina Alteza
• Email: truckerstraining@gmail.com

19. Welcoming of Suggestions

We welcome your comments regarding this Privacy Policy. Please write to us at truckerstraining@gmail.com.